Features
The work our team does on your knowledge base—and the infrastructure that delivers it to your users.
The service
What we do for you, month after month.
Knowledge Discovery & Structuring
We start by finding everything your users need to know—help center, internal docs, PDFs, policies, spreadsheets—and turn it into an organized, versioned knowledge base with clear sources.
- Content inventory across your sources
- Articles written for clear, direct answers
- One structure, one voice, no duplicates
- Clear sourcing for every article
Answer Monitoring
We watch how the assistant answers real questions. Weak, wrong, or missing answers are caught by our team—usually before you or your users notice.
- Real conversations reviewed by humans
- Unanswered questions become work items
- Wrong or outdated answers get flagged
- You see what was found and what we did
Base Evolution
Your business changes—prices, policies, products. Every month we update what changed, resolve conflicting content, and add what's missing, so the base tracks reality.
- Monthly update cycle
- Contradictions and duplicates resolved
- New content added as you grow
- Nothing goes stale silently
Effectiveness Tracking
You don't have to take our word for it. We track how well the base is answering and report what changed, what was fixed, and what's next—every month.
- Monthly report of changes and findings
- Answer quality tracked over time
- Popular topics and gaps visible to you
- An auditable trail of every decision
Human Quality Control
AI drafts nothing into your base on its own. Real people review structure, coverage, language, and the assistant's behavior—technology speeds us up, humans sign off.
- Humans approve every change
- Tone and terminology kept consistent
- Assistant behavior tuned by our team
- You approve what matters, we handle the rest
Distribution
One curated base feeds every channel: the website assistant, the internal Desk for your support team, WhatsApp. Same answers, same sources, everywhere.
- Website widget with one script tag
- Desk for your internal team
- WhatsApp as an add-on
- Consistent answers across channels
The infrastructure behind it
You never operate any of this—but it's what your service runs on.
Project Isolation
Each client gets a dedicated, isolated knowledge vault—no data sharing across tenants, no training on your content.
- Dedicated, isolated vault per project
- Isolation enforced at the infrastructure layer
- Project-specific configuration
- Separate analytics per client
Grounded Answers
Every answer is grounded in your curated content and cites its source. Users can verify where information comes from—and trust it.
- Answers grounded in your content only
- Source citations on every answer
- Deep links to your documentation
- State-of-the-art language models, managed by us
Widget Isolation
When you embed our widget, your site stays yours. It runs inside a sandboxed iframe with its own origin, its own storage, and strict browser-level guardrails. It can't read your DOM, touch your cookies, or make requests on behalf of your users—even if something went wrong inside it. It's the same pattern used by the embedded payment forms and support messengers that major companies trust on their most sensitive pages.
- Cross-origin sandboxed iframe
- No access to host DOM, storage, or cookies
- Content Security Policy restricts network and script behavior
- Rendered content is sanitized before display
- Origin-validated API calls
- Security primitives protected by regression tests
Ready to make your knowledge work?
Tell us where your knowledge lives today—we'll tell you honestly whether Vectorspace fits.