One price. Proportional to your size.
No Starter/Pro/Enterprise plans, no secret pricing behind a button. One transparent rate that scales in the same proportion—from the smallest customer to the largest.
Vectorspace Managed
What you're buying
- Initial structuring of your knowledge base
- Monthly human curation: gaps found, contradictions resolved, content updated
- Answer monitoring and effectiveness tracking, with a monthly report
- The infrastructure and channels that deliver it: widget, Desk, analytics
No setup fee.
Operational capacity included
- 1 project — isolated knowledge base
- Up to 100,000 tokens of knowledge under management
- Up to 10,000 interactions/month (widget + Desk)
Growing? Capacity scales at the same rate
- More knowledge under management $80 per 100,000 tokens
- More monthly interactions $80 per 10,000 interactions
- One more project +1 base unit
WhatsApp Business
of 1,000 messages/month
Extend support to WhatsApp. Batch billing: using 2,500 messages in a month = 3 batches = $120. No base fee, no monthly commitment.
Billing example
- 850 messages/month 1 batch — $40
- 1,500 messages/month 2 batches — $80
- 17,000 messages/month 17 batches — $680
Included in every account
The same capabilities for every customer—from the smallest to the largest.
The monthly service
- Human proactive curation, on a monthly cycle
- Automated weekly knowledge-base updates
- Structured onboarding included
- Email support (response within 1 business day)
The delivery channels
- Embeddable web widget for any website or system
- Desk — internal interface for your support team
- Full analytics dashboard (privacy-compliant)
Large? Same math, bigger numbers.
We don't have an “Enterprise tier” with pricing quoted behind closed doors. If you need more base, more interactions, or more projects, you just multiply the base unit—the per-unit price is the same for everyone. Operations with many projects (exams, branches, brands) add one base unit per project. Need corporate SSO, direct integration with your ticketing system, or a formal availability commitment? That's added as a service, scoped transparently—never as a price you only discover later.
The base is yours. For real.
You stay because it's worth it, not because we trapped you. That's why there's no exit fee that grows over time—there are clear rules, and they're always in your favor.
Your content is always yours
All source content you give us stays your property, at no cost. You can export it at any time, whether you stay with us or not.
Knowledge-base export on exit
When you leave, we hand over the structured base—curated articles, taxonomy, configuration—in a usable format. It's a snapshot: it starts going stale the day it leaves our curation, but it's yours to take.
Leaving before 12 months
The only fee is returning the onboarding we fronted and haven't yet amortized. We account for it as 2 monthly fees spread over the first year: it drops each month and reaches zero at month 12. After that, cancel anytime with 30 days' notice, no fee.
Fair exit at month 3
If real usage doesn't show up, you're not held. Fewer than 1,500 total interactions in your first 3 months—with the widget live for at least 60 of the first 90 days—and you can cancel at month 3 with no fee at all. Measured transparently in your own dashboard.
Policies that protect you
No price increases
Your rate is frozen for the whole term and through renewals. No surprise annual hike—it only changes if you grow and use more, in the same transparent proportion.
We don't train AI on your content
Your base is a retrieval source, not training data. Neither we nor the AI provider use your content to train models—that's a contractual commitment, not a policy we self-apply.
Availability without fine print
We run on leading cloud and AI providers and report incidents within 4 business hours. We don't promise an uptime number we don't control—and we say so plainly, instead of burying it in a clause.
Ready to make your knowledge work?
Tell us where your knowledge lives today—we'll tell you honestly whether Vectorspace fits.