Vectorspace Platform Terms of Use

"Services": the Vectorspace Managed platform, including the embeddable web widget, the Desk interface, the Dashboard, the API, and other software components made available by Vectorspace.

"Customer": legal entity that contracts the Services under a Service Agreement.

"End User": individual interacting with the chatbot embedded on the Customer's website, app, or system.

"Knowledge Base": set of content provided by the Customer, indexed by Vectorspace for consultation through the Services.

"Interaction": question-answer pair originated by an End User through the widget or Desk.

Use of the Services requires the execution of a Service Agreement between Customer and Vectorspace. These Terms of Use are incorporated as a complement to such Agreement.

Access to administrative features (Dashboard, Desk, management API) requires credentials issued by the Customer to its authorized collaborators. The Customer is solely responsible for managing internal access — granting, using, and revoking credentials.

End Users do not need an account to interact with the public widget, except where the Customer requires authentication.

The Services are intended exclusively for legitimate purposes consistent with the platform's B2B model, such as: customer-facing support, internal help desks, structured knowledge consultation, and related operations.

The Customer is responsible for the content it provides for indexing and for the queries issued by End Users through the Services.

The Customer and End Users may not, directly or indirectly:

(a) use the Services for unlawful, fraudulent, defamatory, discriminatory, or otherwise rights-infringing purposes;

(b) upload copyrighted content to the Knowledge Base without proper license or authorization;

(c) attempt to circumvent technical limits, rate limits, authentication mechanisms, or reverse-engineer the Services' components;

(d) exploit vulnerabilities, run attacks, or perform unauthorized scans against Vectorspace's infrastructure;

(e) use the Services to generate, train, or improve competing AI models;

(f) resell, sublicense, or redistribute the Services to third parties without Vectorspace's express written consent;

(g) upload to the Knowledge Base sensitive personal data (health, belief, sexual orientation, data of minors, etc.) without the safeguards required by applicable law and express notice to Vectorspace.

All content provided by the Customer to the platform remains the Customer's exclusive property. By using the Services, the Customer grants Vectorspace a non-exclusive, royalty-free, limited license, for the duration of the contract, to index, process, store, and use such content strictly as required to provide the Services.

The Customer represents and warrants that it holds all necessary rights, licenses, and authorizations over the content provided and indemnifies Vectorspace against any third-party claims of rights infringement arising from such content.

The Vectorspace platform — including source code, brand, interfaces, documentation, optimized prompts, taxonomies, and indexing structures — is and remains Vectorspace's exclusive property. Nothing in these Terms transfers intellectual-property rights to the Customer, except as specifically provided under the buyout clause of the Service Agreement.

(a) Nature of responses. The Services use third-party generative language models from leading industry providers. Generated responses are probabilistic and may contain inaccuracies, outdated information, or content inadequate for specific contexts.

(b) Editorial responsibility. Vectorspace applies best-effort curation but does not warrant the accuracy, completeness, or suitability of generated responses for any specific use case. The Customer is responsible for periodically reviewing chatbot behavior and for clearly informing End Users of the automated nature of the service.

(c) Critical decisions. The Services must not be used as the sole decision-making element in legal, medical, financial, or other regulated matters requiring professional advice.

(d) AI disclosure. The Customer undertakes to clearly signal to End Users that the service is provided by an automated artificial-intelligence system.

The Services run on third-party high-availability infrastructure (leading cloud, AI, and database providers). Vectorspace uses best efforts to maintain continuous availability, however offers no contractual guarantee of a specific uptime percentage.

Scheduled maintenance windows will be communicated at least 24 (twenty-four) hours in advance, whenever possible during low-impact hours.

For unscheduled incidents, Vectorspace will notify the Customer within 4 (four) business hours of confirmation.

Processing of personal data under the Services observes Brazilian Law No. 13,709/2018 (LGPD) and, where applicable, the EU GDPR.

Processing operations, purposes, legal bases, data-subject rights, and subprocessors are detailed in the Privacy Policy and the Data Processing Agreement (DPA), which form part of these Terms.

To the maximum extent permitted by applicable law, Vectorspace's total liability to the Customer or End Users for any cause related to the Services is limited to 1 (one) current monthly fee of the Service Agreement.

Vectorspace shall not be liable for indirect damages, lost profits, loss of opportunity, data loss resulting from Customer action or omission, or consequences arising from use contrary to these Terms.

Vectorspace may immediately suspend access to the Services in case of: (a) material breach of these Terms; (b) payment delay exceeding 30 (thirty) days; (c) reasonable suspicion of fraudulent or unlawful activity; (d) judicial or administrative order.

Whenever possible, suspension will be preceded by notice with a reasonable cure period.

Formal termination of the contract follows the term, termination, and data-retention rules set out in the Service Agreement.

Vectorspace may update these Terms periodically to reflect changes in Services, legal requirements, or operational practices.

Material changes will be notified to the Customer at least 30 (thirty) days in advance, via email or Dashboard. Non-material changes (editorial corrections, wording updates) take effect upon publication on the website.

Continued use of the Services after a new version takes effect constitutes tacit acceptance of the modifications.

These Terms are governed by the laws of the Federative Republic of Brazil.

The PARTIES elect the Courts of the District of Sorocaba, State of São Paulo, Brazil, expressly waiving any other, however privileged, to resolve disputes arising under these Terms, subject to prior attempt at amicable settlement.

Questions, requests, or communications related to these Terms should be sent to:

Email: hello@vectorspace.digital

Technical support: hello@vectorspace.digital

Data Protection Officer (DPO): hello@vectorspace.digital